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GENBAND touts advanced unified messaging platform

21 Jun 2012

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GENBAND has launched a unified messaging platform offering advanced, integrated voice and messaging applications. According to the company, the A2 Intelligent Messaging Manager (IMM) allows service providers and enterprises to deploy carrier-grade services such as voicemail, voicemail-to-text, video mail, visual messaging, fax messaging and automated attendant services.

By enabling premium functionality and consolidating all messaging applications into a single A2 unified communications service across both wireline and wireless networks, GENBAND enables service providers and enterprises to reduce operating costs, generate additional revenues and bolster productivity, added the company.

The A2 IMM boasts advanced, feature-rich messaging solutions that create new revenue streams and a superior user experience that greatly improves the productivity and efficiency of business and everyday life. Leveraging the tightly integrated speech-to-text capabilities of the A2, voicemail messages are transcribed and can be viewed and managed as email, allowing users to easily search, index, read, forward and print voice messages. Through premium video mail features, end users can record and customize their video greetings and access/retrieve video messages via the Web from their computer, mobile phone or tablet. The Automated Attendant service allows service providers and enterprises to easily administer incoming call routing via Web-based provisioning and routing options such as Dial by Extension, Dial by Department, Dial by Name, External Routing, Time of Day Routing, General Delivery Mailbox and Live Operator.

"GENBAND continues to expand its applications portfolio to meet the needs of an increasingly mobile work force that expects a common look-and-feel across all their devices, whether at home, at work or on the road," noted Ronald Gruia, principal analyst for Frost & Sullivan's ICT practice.

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