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Agilent uncloaks aftermarket supplies, services solutions

25 Jul 2012

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Agilent Technologies has unveiled its aftermarket solutions called "Agilent CrossLab." According to the company, it is the combination of multivendor services as well as supplies to customers who use non-Agilent instruments. Agilent supports equipment and supplies of companies that include Bruker, Dionex, Perkin Elmer, Shimadzu, Thermo Scientific and Waters.

The Agilent CrossLab boasts Agilent service engineers that are certified through direct hands-on training with original equipment from leading manufacturers. The company also maintains a multimillion dollar inventory of service parts for both Agilent and non-Agilent equipment, delivering reliable Agilent-developed service protocols and checklists, which assure consistent, high-quality service. In addition, the company's fully automated compliance engine provides the safest, most efficient qualification of all leading chromatography and spectrometry systems, added Agilent.

In India, more than 500 other manufacturers of non-Agilent instruments are under CrossLab Services. Agilent has deployed more than 40 engineers who are certified to service other manufacturer LC and GC across India, and more than 15 top pharmaceutical companies are already availing CrossLab Services.

In terms of supplies, by continually raising the standards for technologies that support routine analysis, Agilent's R&D efforts have led to breakthroughs. These include brand new supplies portfolio for major brands of non-Agilent analytical instruments and expertise to work seamlessly with a variety of systems such as GCs from Bruker, Varian, PerkinElmer, Shimadzu and Thermo Scientific HPLCs from Waters, Shimadzu, and Dionex CTC GC and LC autosamplers.

In India, the Agilent CrossLab flaunts unique packaging for improved ease of use, the widest range of supplies, dependable worldwide product availability and delivery, and streamlined product selection and consolidated purchases, detailed the company.

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